HEC ANNUAL SERVICE PLANS Reliable support for your guestroom controls Whether HEC installed your system or you already have one in place, our plans give your team a dependable contact for troubleshooting, settings, and ongoing care. CHOOSE YOUR COVERAGE Three ways to keep your system supported 01 / REMOTE SUPPORT Support $18 per room / year $1,800 annual minimum A direct contact for operating questions and routine technical issues. Unlimited routine remote technical support during business hours Troubleshooting and settings guidance Manufacturer coordination when needed Initial human response within 8 business hours For teams that handle routine onsite checks. 02 / SCHEDULED CARE Care $36 per room / year $4,500 annual minimum Regular reviews and a planned onsite visit for more hands-on care. Everything in Support Quarterly system reviews where remote access is available Written review of recurring issues and recommended adjustments One scheduled HMC onsite service day per year (labor included; travel and lodging quoted separately) Initial human response within 4 business hours For properties wanting planned annual attention. 03 / CLOSER OVERSIGHT Optimize $54 per room / year $7,500 annual minimum Frequent review and faster access to HEC for connected properties. Everything in Care Monthly system reviews where remote access is available Two scheduled HMC onsite service days per year in total (labor included; travel and lodging quoted separately) Initial human response within 2 business hours For properties seeking regular performance oversight. EXISTING SYSTEMS WELCOME We can take over support even if HEC did not install it We begin with a separately quoted onsite assessment, starting at $1,500 for one technician day; travel and lodging are quoted separately. An HEC technician identifies installed models and equipment, reviews system access and connectivity, checks representative rooms and known issues, and documents what is needed to support the property. 1. AssessDocument the system and its current condition. 2. StabilizeQuote and complete agreed corrections or access setup if needed. 3. EnrollChoose an annual plan once the support scope and starting condition are agreed. A plan built around your property Published rates are starting annual prices for standard single-property systems; the per-room rate or stated annual minimum, whichever is greater, applies. Pricing and coverage reflect room count, equipment platform, property location, remote access, and the level of support your team needs. We will provide a written assessment scope and annual proposal for your approval. Routine remote support covers operating questions, settings guidance, and troubleshooting. The initial assessment, corrective work, new integrations, major reconfiguration, network or HVAC repairs, replacement parts, manufacturer subscriptions, and travel are quoted separately unless expressly included in your agreement. Scheduled onsite days include HMC labor specified in the agreement. Reviews depend on platform access and available data. Business hours are Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern Time, excluding company-observed holidays. Requests received outside those hours start the response clock at the next business opening. Response targets are for initial human contact, not repair completion. Request a Service Plan Proposal
