GUESTROOM CONTROLS SUPPORT PLANS Reliable support for your guestroom controls Whether HEC installed your system or you already have one in place, our plans give your team a dependable contact for troubleshooting, settings, and ongoing care. CHOOSE YOUR COVERAGE Three ways to keep your system supported 01 / REMOTE SUPPORT Essential $18 per thermostat / year $1,800 annual minimum A direct contact for operating questions and routine technical issues. Unlimited routine remote technical support during business hours Troubleshooting and settings guidance Manufacturer coordination when needed Initial human response within 4 business hours For teams that handle routine onsite checks. 02 / SCHEDULED CARE Care $36 per thermostat / year $4,500 annual minimum Regular reviews and a planned onsite visit for more hands-on care. Everything in Essential Quarterly system reviews where remote access is available Written review of recurring issues and recommended adjustments One scheduled HEC onsite service day per year (labor included; travel and lodging quoted separately) Initial human response within 2 business hours For properties wanting planned annual attention. 03 / CLOSER OVERSIGHT Optimize $54 per thermostat / year $7,500 annual minimum Frequent review and faster access to HEC for connected properties. Everything in Care Monthly system reviews where remote access is available Two scheduled HEC onsite service days per year in total (labor included; travel and lodging quoted separately) Initial human response within 1 business hour For properties seeking regular performance oversight. EXISTING SYSTEMS WELCOME We can take over support even if HEC did not install it We begin with a separately quoted onsite assessment, starting at $1,500 for one technician day; travel and lodging are quoted separately. An HEC technician identifies installed models and equipment, reviews system access and connectivity, checks representative rooms and known issues, and documents what is needed to support the property. 1. AssessDocument the system and its current condition. 2. StabilizeQuote and complete agreed corrections or access setup if needed. 3. EnrollChoose an annual plan once the support scope and starting condition are agreed. A plan built around your property Annual support is priced by the number of covered thermostats or the stated annual minimum, whichever is greater. Associated occupancy and door/window sensors in the supported guestroom energy-management system are covered with their thermostats and are not counted as separate plan units. Pricing and coverage also reflect equipment platform, property location, remote access, and the level of support your team needs. We will provide a written assessment scope and annual proposal for your approval. HEC support plans cover routine technical support, troubleshooting assistance, system settings and configuration guidance, manufacturer coordination, and the service activities specifically included in the selected plan. Unless specifically stated otherwise, plans do not include replacement equipment or parts, onsite service beyond the included plan allowance, travel or lodging, HVAC, network or electrical repairs, system expansions, major system modifications, new integrations, manufacturer subscription fees, or third-party service fees. Additional services, including the initial assessment and corrective work for existing systems, are quoted separately. Scheduled onsite days include HEC labor specified in the agreement; reviews depend on remote access and available data. HEC business hours are Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern Time, excluding company-observed holidays. Requests received outside those hours start the response clock at the next business opening. Response-time targets refer to initial acknowledgment and engagement by HEC and do not represent guaranteed issue resolution times. Request a Service Plan Proposal
